Hospitality's Influence on Healthcare Design

In today’s highly competitive healthcare landscape, each provider strives to be better than the next. The mentality shift of treating the patient as a customer rather than only a recipient of medical treatment has shaped the direction of healthcare design. Ensuring the patient’s experience is enjoyable, convenient and as pleasant as possible are the current drivers of design in the healthcare setting. Borrowing ideas from the hospitality industry where destinations are created, and the customer is king, healthcare providers and design professionals are upping the ante.